Refund policy

At MonteCraft, we craft heirlooms with heart and heritage, using primarily locally grown American hardwoods and select sustainably sourced woods. Our handcrafted furniture, woodworking templates, tools, and curated partner products bring timeless elegance to your home. We’re committed to your satisfaction and clear communication. Below is our sales and return policy, tailored to our handcrafted and curated offerings:

Handcrafted, Personalized and Custom-Made Items

  • Damage After Delivery: MonteCraft is not responsible for damage to products after they leave our Tampa workshop or delivery vehicle. Please inspect your order upon receipt and contact us at support@montecraft.com within 24 hours of delivery to report any issues. We’ll work with you to resolve concerns and ensure your satisfaction.
  • Custom-Made Items: All sales on custom-made or built-to-order items, including personalized furniture, templates, or tools, are final due to their bespoke nature. If you encounter an issue, reach out to us—we value open communication and will strive to address your concerns to ensure you love your MonteCraft purchase.
  • Personalized or Engraved Items: Sales on personalized or engraved items (e.g., furniture or tools with custom engravings) are final, regardless of customer satisfaction with the personalization or engraving outcome, due to their unique, custom nature. Please review our Personalization Policy for details on submitting accurate personalization details.
  • Pre-Buy Items: To keep prices competitive and maintain inventory, sales on pre-buy items or credits for handcrafted products are final, unless an explicit written guarantee applies. If you have an extenuating circumstance, contact us at support@montecraft.com. We’re here to find a fair solution.

Curated Partner Products

(e.g., candles, hand creams, body butters, skincare, kitchen knives, serving tools, home decor, accessories, non-custom woodworking tools, and digital downloads such as ebooks, guides, templates, or printable resources)

  • Return Eligibility: Curated partner products are eligible for returns within 14 days of delivery, provided they are unused, in original packaging, and in resalable condition. These items are fulfilled by our trusted third-party partners, and returns are subject to their processing guidelines.
  • Apothecary & Beauty Items Exclusion: Once opened or used, candles, hand creams, lotions, skincare, and similar personal care products are non-returnable for hygiene and safety reasons (defective items are the only exception—see below).
  • Digital Products Exclusion: Digital downloads (e.g., ebooks, woodworking guides, printable templates, PDFs, or other instant-access files) are final sale and non-refundable once delivered/downloaded. This includes no refunds for change of mind, incompatibility with your device/software, or after access has been granted. If there is a technical issue preventing access (e.g., corrupted file), contact us within 48 hours of purchase with details—we will work to resolve it (replacement file or refund at our discretion).
  • Return Process: To initiate a return, contact us at support@montecraft.com within 14 days of delivery to obtain a Return Merchandise Authorization (RMA). Include your order number and reason for return. We’ll provide instructions for returning the item to the appropriate partner facility. Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.
  • Refunds: Once the return is received and inspected by our partner, we’ll process a refund to your original payment method within 7-10 business days, excluding shipping costs. A 15% restocking fee may apply on eligible change-of-mind returns. Defective or incorrect items are eligible for full refunds, including shipping, at MonteCraft’s discretion.
  • Exclusions: Curated items that are used, damaged, or missing original packaging are not eligible for return, unless defective. Contact us for assistance with any issues.
  • Partner Policies: Our partners’ specific return policies may apply, and we’ll work with you to ensure a smooth process. Details will be provided during the return request.

Our Commitment: Your happiness is our priority. Whether it’s a handcrafted heirloom, a curated selection, or a digital resource to inspire your woodworking journey, we’re dedicated to quality and integrity. Contact us at support@montecraft.com with any questions—let’s make things right together!